BigChange Gives Hatton Traffic Complete Control Over Mobile Workforce

Leeds, 05 September 2019 – Hatton Traffic Management is rolling out the latest mobile technology as part of a cloud-based resource management system connecting field operatives to fleet controllers in real time.  Supplied by Leeds-based BigChange, the system is already providing significant improvements in efficiency and service with a switch to digital working and the elimination of paperwork.

Based in the North East, Hatton operates nationwide from 10 locations and provides complete range of traffic management systems for anything from motorway closures to city wide events, rail crossings and portable traffic light control.

Hatton currently has 107 field operatives and once jobs are scheduled and allocated, the appropriate operative receives the job on their rugged tablets.  The tablets run the BigChange 5 in 1 app called JobWatch which replaces traditional worksheets and an array of cumbersome paperwork that operatives used to have to carry and complete.

“As the company expanded we outgrew our previous IT system and began an exhaustive search for something that would handle our diverse needs.  We really wanted a single system to manage everything and it soon became clear that BigChange was the only supplier that offered the flexibility we needed,” says Simon Watton, Software Developer, Hatton Traffic Management.

Hatton’s vehicles are equipped with dashboard cradles for the tablets that provide routing and navigation.  On site tablets are unclipped and used for risk assessment ensuring operatives complete a safety and procedural check list before proceeding.  The tablets are used for photographing the site on arrival and throughout the job through to the final off-hire equipment collection.

The BigChange solution is entirely cloud-based providing easy access anywhere, anytime and this has made roll out nationally straightforward.  The fleet is also equipped with BigChange satellite trackers so Hatton always know where everyone is so customers can be kept informed.  Historical tracking data – linked to the worksheets and photographs is also proving useful for handling customer queries and as a check for invoicing and timesheets.

“BigChange is clearly providing big improvements in efficiency.  Operatives can go straight to site saving on miles and fuel and allowing more jobs to be done on any given day.  Ridding everyone of paperwork has similarly boosted productivity – both in the office and in the field,” says Watton. “The system gives us – and our clients – a level of visibility that really has transformed our service and made things a lot easier to manage.”

The Hatton fleet is equipped with BigChange satellite trackers so Hatton always know where everyone is so customers can be kept informed.  Historical tracking data – linked to the worksheets and photographs is also proving useful for handling customer queries and as a check for invoicing and timesheets.

Working with local authorities, event organisers, highways agencies and many of the UK’s largest infrastructure companies.  Hatton also provides sign supply and installation, mobile elevated work platform services, and equipment hire and sales.  Hatton is also one of only a limited number of companies in the UK offering both temporary and permanent Vehicle Restraint Systems (VRS).

Tom Bailey, Managing Director of Hatton Traffic Management comments. “As a family-owned and family-run business, we pride ourselves in being able to adapt quickly and provide innovative solutions to client’s operational needs.  With the BigChange system now being rolled out nationally we have in place the latest generation technology that is already providing significant benefits to our efficiency and service.”

 

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