Leeds, 07 December 2023 – Loft Boarding Scotland has seen a 4-fold increase in installation completions in a year since implementing a new workforce management system from BigChange. The raised flooring specialist has also grown its team of joiners and electricians by more than 200 percent and opened new regional centres. This expansion has been supported by the cloud-based 6-in-1 BigChange system which live-links field staff using mobile devices to a centralised back-office system allowing for reduced administration, better use of the field resource, and real-time sharing of job-critical information.
“I have always been a big believer in software and automation so, even in the early days of the business, I would spend a couple of hours setting up digital workflow even if it only saved 5 or 10 minutes per job,” commented Andrew Johnstone, founder, and Managing Director of Loft Boarding Scotland. “This might seem unnecessary when you are only doing one or two jobs a month but as the business scales and grows you reap the rewards.
“By the time you are doing 1,000 installations a year the saving of 10 minutes here and 10 minutes there, translates into significant efficiency gains for the business,” he continued. “It is this forward thinking, together with the support of tools like BigChange, that has allowed us to scale the business from literally a one-man band to national service provider in just 7 years.”
Loft Boarding Scotland started life when Managing Director Andrew Johnstone quickly realised his new-build house lacked storage. After some research, Andrew came across a product called LoftZone that allowed him to board his loft for storage without impacting its building warranty or damaging the insulation. Formed in 2017, Loft Boarding Scotland covers the whole of Scotland and is the largest installer of LoftZone products in the region undertaking 1,000 jobs a year installing raised flooring, ladders and hatches, insulation, and, working with subcontractors, lighting.
All staff visiting customer properties are equipped with mobile devices running the BigChange app. Live-linked to the central management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system, this allows for on-site capture and real-time sharing of job-critical information, including time and date stamped photographs.
Survey staff, using the BigChange app, are guided through logic driven worksheets to record all necessary measurements and information in order to produce a customer quotation. Once accepted by the client this is then converted to a job in BigChange, put into the busy schedule, allocated to an install team and the customer advised and, immediately prior to the team arriving onsite, a customer ETA is sent.
When onsite, the team can access all the information captured during the site survey, including photographs and any special requests, in order to complete the installation as agreed. Once the job has been completed the digital worksheets are automatically stored in the central management system to inform invoicing, payroll and customer follow-up.
“The BigChange app and customisable worksheets allow on-site staff; surveyors and installers, to follow predefined, logic driven workflows which ensures that all relevant information is captured in an accessible and repeatable way,” Johnstone continued. “This process driven method ensures management has total visibility, reduces time spent on-site, and means that we can swap teams between jobs if needed.
“This approach has also meant that we can scale the operation sustainably and plan for the future with a new range of environmentally friendly products and services that will complement our core offering.”
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