The Price Group, one of the UK’s pioneers in high level cleaning services, has implemented BigChange’s 5-in-1 Mobile Workforce Management Platform. The all-in-one system provides intelligent job scheduling, a mobile app for operatives and real-time tracking of all vehicles across the fleet. The new system completely replaces a number of different software applications with a complete business solution.
First formed in 1970 as JV Price Ltd, the Hemel Hempstead head-quartered company has built a reputation as a specialist in window, façade and exterior cleaning. Today, The Price Group has diversified into associated services and the hire of specialist equipment such as access platforms. With regional depots in Birmingham and Gatwick and around 80 full-time operatives, Price operates a fleet of 60 vehicles including vans, truck-mounted access platforms and spider lifts.
BigChange has replaced a number of different systems to provide Price with a completely paperless solution for the business. Initially the company wanted to simply replace their vehicle tracking system as it was standalone and not linked to their management system.
“Previously we had a service management system, a tracking system, an auditing software package and various spreadsheets,” says Charlie Price, Group Managing Director of The Price Group. “When we saw what BigChange offered we realised it could replace everything we had with a single system. We really liked the joined up approach and although it’s not what we planned, we have now replaced all our legacy systems. What we have now is way beyond our original expectations and has been key to our digital transformation.”
Price logs incoming calls on the BigChange CRM from which actions are automated such as emails to customers and the scheduling of work. Surveyors use tablets for site surveys supported with photographs and video so the work teams know what to expect on site. Quotations are then issued and PO’s raised as required for the job to proceed.
Using the BigChange JobWatch app Price operatives receive jobs on their tablets which then provide navigation to site where onscreen workflows ensure correct health and safety procedures and site assessments are completed. JobWatch is then used for job sheets, before and after site photos and customer signature sign-off. The helpdesk then check the job sheets to address any issues prior to invoicing and transfer of the required financial data to Sage.
“We now have a much faster turnaround of everything – from the sales process to job completion and invoicing. For the management team everything is on a single platform and easily accessible and the live reporting gives us 24/7 visibility of all jobs,” explains Price. “Now we have a totally paperless system and we estimate improvements in efficiency are already approaching 10 percent. Additionally the BigChange solution is easily scalable and affordable so we can grow the business without any of the traditional barriers imposed by IT and system suppliers.”
Price has also noticed operative engagement has also improved with JobWatch. “Our operatives really like the fact that they no longer have to fill out paper forms. In turn the office no longer has to decipher poorly written notes and illegible – sometimes water soaked – paperwork,” he adds. Price also use the integrated BigChange tracking to assess driver performance and the company has recently introduced a drive safe campaign with a monthly bonus incentive. “The objective is to reward the good and re-educate the bad.” Explains Price.
“One of the things we really like about BigChange is that they are always pushing to improve the system. The ethos of the company is also very good. As a business we like to provide a great service at a fair price and that is exactly what BigChange do.” Price says. “The RoadCrew team are fantastic. We operate a 24/7 emergency service and most scheduled jobs start prior to 6am so our operatives really appreciated there is someone on hand at BigChange to provide support at any hour.”
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